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Icing hits the fan!

August 18th, 2010

I got a last minute order for a Strawberry shortcake cake over the weekend. I took the call I believe Saturday for a cake on Wednesday. After sending a few e-mails back and forth our customer decided on something similar to these 2 cakes. While chatting on the phone with her and exchanging e-mails on the details, I thought we were both on the same page (did you see that…I wrote THOUGHT!)

.Strawberry shortcake by WhatEveR iT CakeS! ™ ©Strawberry Shortcake by specialcakes/tracey

 

So the only changes really were to eliminate Stawberry Shortcake and incorporate the age and message “Happy Lula Day”. Otherwise from our discussion I felt I had “creative liberty” on this one. So, here’s what we came up with:

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Cute right?….WRONG! By cooinsidence, the customer sent me a ext and asked what colors i had used so that she could purchase the party supplies to match. I excitedly told her I had a picture I could e-mail her. Well, i sent the e-mail and the response was not what I expected. She said it was really cute, but just not what she envisioned. OK…don’t panic, how can we fix this? I asked what she liked and didn’t like and we went from there. It was a mad dash to change it to what she wanted. It really was no biggie. I realized more today than ever, why I LOVE my job. I get to be  a part of memorable occasions in people’s lives and help bring their vision to reality. We added some darker colors, and some bows and TADA…a brand new cake and a thrilled customer!

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Yes, it was a little crazy….but, this is what we do! I would never deliver a cake knowing the customer was not satisfied.  This is what sets us a part from the bakery down the street. We truly value each and every order we create. We are a part of YOUR memorable event and it should ALWAYS be ALL about YOU! We love our customers and strive to deliver smiles every time! 

A very special HAPPY BIRTHDAY to Lula who turned SIX today….Happy Birthday Lula, hope you loved your cake!

2 Responses to “Icing hits the fan!”

  1. iman Says:

    Very admirable!!! Usually things are done and delivered to the customer without the customer even taking a look. She was lucky that she got to take a glimpse, which is what I guess sets you apart from the rest and I’m sure delicious sweets. Cake looks great :) the before and after lol

  2. Lisa Says:

    Your original cake was absolutely perfectly adorable! I understand why you did what you did to make the customer happy, but you hit it on the mark originally. Keep up the great work!

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