I got a last minute order for a Strawberry shortcake cake over the weekend. I took the call I believe Saturday for a cake on Wednesday. After sending a few e-mails back and forth our customer decided on something similar to these 2 cakes. While chatting on the phone with her and exchanging e-mails on the details, I thought we were both on the same page (did you see that…I wrote THOUGHT!)
So the only changes really were to eliminate Stawberry Shortcake and incorporate the age and message “Happy Lula Day”. Otherwise from our discussion I felt I had “creative liberty” on this one. So, here’s what we came up with:
Cute right?….WRONG! By cooinsidence, the customer sent me a ext and asked what colors i had used so that she could purchase the party supplies to match. I excitedly told her I had a picture I could e-mail her. Well, i sent the e-mail and the response was not what I expected. She said it was really cute, but just not what she envisioned. OK…don’t panic, how can we fix this? I asked what she liked and didn’t like and we went from there. It was a mad dash to change it to what she wanted. It really was no biggie. I realized more today than ever, why I LOVE my job. I get to be a part of memorable occasions in people’s lives and help bring their vision to reality. We added some darker colors, and some bows and TADA…a brand new cake and a thrilled customer!
Yes, it was a little crazy….but, this is what we do! I would never deliver a cake knowing the customer was not satisfied. This is what sets us a part from the bakery down the street. We truly value each and every order we create. We are a part of YOUR memorable event and it should ALWAYS be ALL about YOU! We love our customers and strive to deliver smiles every time!
A very special HAPPY BIRTHDAY to Lula who turned SIX today….Happy Birthday Lula, hope you loved your cake!